Terms & Conditions

Terms and Conditions

Welcome to Ekhanei Shop (our "Website"). This website is operated by AYAAN Ecommerce Limited ("we," "our," or "us"). By accessing or using this website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

If you do not agree with any part of these Terms, you must not use our website or services.

Definitions:

  • Customer/User/You: Any individual or entity visiting, using, or purchasing from Ekhanei Shop.

  • Products: All food and grocery items offered for sale on our website.

  • Website: www.Ekhanei.top or any of its subdomains or mobile applications.

  • Order: A purchase request placed by a customer via the website.

1. Eligibility

To use our website and make purchases, you must be at least 18 years old and capable of entering into a legally binding agreement under the laws of Bangladesh. By using this website, you represent that you meet this requirement.

2. Account Registration

  • You may be required to create an account to place orders.

  • You are responsible for maintaining the confidentiality of your account information and password.

  • Ekhanei Shop reserves the right to suspend or terminate any account suspected of fraudulent or unlawful activity.

3. Product Information

  • Ekhanei Shop strives to ensure that all product information, descriptions, and prices are accurate.

  • However, minor variations may occur due to changes in packaging, seasonal availability, or human error.

  • We reserve the right to correct any inaccuracies or update product details without prior notice.

4. Pricing and Payment

  • All prices are listed in Bangladeshi Taka (BDT) and include applicable Value Added Tax (VAT) unless stated otherwise.

  • We accept online payments through secure gateways and Cash on Delivery (COD) subject to conditions.

  • Ekhanei Shop reserves the right to cancel any order if payment is not received or verified.

5. Order Confirmation and Cancellation

  • Upon placing an order, you will receive an acknowledgment email.

  • Orders are considered confirmed once payment is received (for prepaid orders) or once the product is dispatched (for COD).

  • Ekhanei Shop reserves the right to cancel any order due to product unavailability, pricing errors, or suspicious activity.

  • Customers may cancel an order by contacting customer service before the product has been dispatched.

6. Delivery Policy

  • We deliver products across all of Bangladesh.

  • Delivery times may vary based on location, product availability, and logistics.

  • Estimated delivery times are approximate and are not guaranteed.

  • Customers must provide an accurate delivery address. Ekhanei Shop will not be held liable for delivery failures caused by incorrect information.

7. Return and Refund Policy

  • We only accept returns for damaged, defective, or incorrect products.

  • We must be notified within 24 hours of receiving the product.

  • Refunds or replacements will be processed after verification.

  • Perishable goods and opened items are not eligible for return unless proven defective.

  • Refunds will be issued through the original payment method within 7–10 business days.

8. Use of Website

  • You agree not to misuse the website or engage in any fraudulent, abusive, or illegal activities.

  • Attempting to hack, modify, or disrupt our website or servers is strictly prohibited.

  • All website content (text, images, logos) is the property of Ekhanei Shop and may not be used without permission.

9. Privacy Policy

Your personal data is collected and stored in accordance with the Digital Security Act 2018, Consumer Rights Protection Act 2009, and other applicable laws of Bangladesh. Please review our [Privacy Policy] to understand how we handle your data.

10. Limitation of Liability

Ekhanei Shop shall not be liable for any indirect or incidental damages resulting from the use or inability to use our website or products. Our total liability for any claim shall not exceed the amount paid for the product in question.

11. Intellectual Property

All logos, brand names, product images, and text on this website are protected under the Copyright and Trademark laws of Bangladesh. Unauthorized use may result in legal action.

12. Force Majeure

Ekhanei Shop shall not be held liable for failure to perform services due to circumstances beyond our control, such as natural disasters, political unrest, strikes, or technical failures.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh.

14. Changes to Terms

Ekhanei Shop reserves the right to modify or update these Terms and Conditions at any time. Changes will be effective immediately upon being posted on the website.

15. Contact Information

If you have any questions or concerns regarding these Terms, please contact us:

  • 📧 Email: support@Ekhanei.top

  • 📞 Phone: 09696 777 704